Ticket FAQs

COVID Patron Safety Protocol

Please know that at our performances you, and everyone in your party (including children), will be asked to:

* Wear a mask within the facility.

* Voluntarily assume all risks related to potential exposure to COVID-19.

Any questions regarding the policy please call and speak to a staff member, 562-494-1014

GENERAL ADMISSION:
Single tickets are available for any performance. We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PERSONAL / COMPANY CHECKS AND CASH.

The age for a Senior ticket for any of our productions is currently 65 years and older.

*Please note: unclaimed Will Call tickets will be released 5 minutes before curtain

Handicap Accessible Seating

The Mainstage Theatre has limited handicap accessible seating, we recommend calling the box office instead of buying tickets online to avoid confusion on which seats to pick.

The Studio Theatre is located on the 2nd floor of the building which is only accessible by stairs, there is no elevator.

AGE LIMIT
As a courtesy to our patrons, it is the policy of the theatre not to admit children under the age of 5. This policy may be altered from time to time based on shows and show content. You will be made aware of particular age-appropriate recommendations and when available, we will provide those on show pages; however, judgment of the content for each show should be made on an individual basis prior to purchase.

ONLINE & BOX OFFICE TICKET SALES TERMS AND CONDITIONS:
The following are the rules or “Terms” that govern use of the Long Beach Playhouse. Web site (“Site”). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Long Beach Playhouse reserves the right to change these Terms at any time, effective immediately upon posting on the Site. If you violate these Terms of Use, Long Beach Playhouse may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you. Long Beach Playhouse does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an “as-is” and “as-available” basis. Long Beach Playhouse cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Long Beach Playhouse disclaims all warranties, express or implied, including also any implied warranties of merchant ability and fitness for a particular purpose. Long Beach Playhouse will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, punitive and consequential damages.

Refund Policy:
All ticket sales are final. Play selections subject to change without notice. There are no refunds on tickets unless a performance is canceled or replaced. Refunds are made only to the original purchaser. No refunds will be available on previously purchased tickets if a promotional price is offered at a later date. ALL PERFORMANCES AND SEATING CONFIGURATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

Exchange Policy:
Free ticket exchanges are only available to Mainstage, and Studio Subscribers. Non-subscribers (single ticket & Passport holders) are allowed to exchange tickets for a $1.00 per ticket service charge. Ticket exchanges are allowed up to 24 hours before scheduled performance and patron must present ticket to be exchanged by mail, or in person. If the exchanged ticket is more expensive, patron must make up the difference. If exchange is for a less expensive performance, there are no refunds.

Passport:
This pass does not guarantee you a seat. To avoid sold out shows, Passport holders must call ahead to reserve their seats which are subject to availability. Sorry no refunds or free exchanges.

Lost Tickets:
There is a $1.00 per ticket service charge for replacing lost tickets to single ticket holders. Lost ticket insurance is only available to Mainstage, Studio, and Passport Subscribers.

Will Call:
Will Call tickets will be released 5 minutes before curtain.

Special Community Nights:
“Pay What YOU Can” to see a production.  Check individual show pages for dates. (Usually the Thursday before an opening night).